Automated L1 IT Helpdesk in Construction

AI ingests your helpdesk tickets and natively integrates with Procore, Sage 300 Construction, Viewpoint Vista, and Bluebeam to automatically classify, route, and resolve routine requests - password resets, permission grants, and basic access provisioning - while escalating security-sensitive or compliance-tied requests to your IT team with full context. The system understands Construction workflows: it recognizes that a subcontractor's Procore access request requires different approval logic than an estimator's bid database access tied to AIA billing cycles. Every automated action is logged for OSHA and Davis-Bacon compliance audit trails.

Yes. The system runs inside your own environment under your existing security controls, with zero data retention policies - ticket data is processed, actioned, and purged according to your retention schedule. Security-sensitive requests never auto-execute; your IT team always reviews and approves access grants, especially those tied to prevailing wage compliance or job site safety protocols. All actions are logged with full audit trails for regulatory review. Construction-specific compliance requirements - OSHA access controls, AIA document handling - are embedded in the system's decision rules, not retrofitted.

Plan for a working system inside the first 100 days: weeks 1-3 involve system integration and ruleset configuration (mapping your Procore, Sage 300, and Viewpoint Vista access workflows); weeks 4-8 cover model training on your historical ticket data and compliance requirement mapping; weeks 9-14 include pilot testing with your team and go-live. A rollout like this is scoped to show measurable results within 60 days of go-live - ticket resolution times drop, backlog shrinks, and your team feels immediate relief from manual triage burden.

Three that a GC's IT lead can measure. Backlog: routine requests - password resets, permission grants, standard access - resolve automatically, so the queue stops stacking up. Focus: your team's week shifts from triage to the security and infrastructure work that actually protects job sites and margins. Compliance: every access decision is logged against the rules you defined - OSHA-sensitive, Davis-Bacon-tied, or routine - so audit trails build themselves instead of getting reconstructed before a review.

The system connects directly to Procore, Sage 300 Construction, Viewpoint Vista, and Bluebeam through native APIs, so it can see the requester's role, project assignment, and existing permission tier before it acts - not just the ticket text. That context is what lets it route correctly instead of guessing: a password reset clears automatically, while a request touching AIA billing data or job site safety systems escalates with the right approval chain attached. Integration mapping happens in the first weeks of the engagement, before any ticket is auto-resolved.