Logistics
Logistics margins are thin. Manual processes make them thinner.
We build the automation infrastructure that handles the high-volume, repetitive work - so your team focuses on exceptions and relationships.
Book a Strategy CallYou Know This Problem
Sound familiar?
Dispatcher Capacity Limits
Your dispatchers are handling volume that should be automated. Every manual status update, check-in call, and load booking is capacity that could go elsewhere.
Customer Visibility Demands
Shippers want real-time updates. Providing them manually is unsustainable at scale.
Carrier Relationship & Capacity Management
Managing carrier relationships, onboarding new carriers, and tracking performance is a full-time job. And it's mostly done in spreadsheets.
What We Build
What we build for Logistics
System / Agent
What It Does
Automated Shipment Status & Comms
Proactive, real-time shipment updates sent to customers without dispatcher intervention.
Load Booking Automation
Automate the back-and-forth of load booking with carriers using AI agents.
Carrier Onboarding Agent
Digital carrier onboarding with automated compliance doc collection and verification.
Exception & Delay Alert System
Real-time exception detection and automated escalation with customer communication.
Customer & Shipper CRM
A CRM built for freight relationships - tracking lanes, volumes, and renewal opportunities.
Invoicing & AR Automation
Automated invoice generation and AR follow-up with configurable payment terms.
70%
Of status updates automated
4h
Saved per dispatcher/day
2 days
Faster carrier onboarding
Featured Case Study
Real results in logistics.
Saved $250K in Annual Salesforce Licenses
Karbon is a leading practice management platform for the accounting industry. While the platform is highly effective, their sales team needed a faster, more reliable solution for configuring, pricing, and quoting (CPQ) - particularly for complex, multi-seat deals. The Salesforce solution they had been quoted came in at $250,000 per year.
Read the full case study$250K
Annual Cost Savings
136h
Hours Saved Per Week
100%
Quote Accuracy
Explore Capabilities
AI Use Cases for Logistics
AI-Powered Client Reporting for Logistics
Eliminate manual report building with AI that pulls, formats, and distributes reports auto...
AI for Proposal and Scope Generation for Logistics
Use AI to draft proposals, statements of work, and scopes faster with less back-and-forth....
AI Workflow Automation for Logistics
Automate repetitive internal workflows using AI to eliminate manual handoffs and reduce op...
Automated Lead Qualification for Logistics
Replace manual lead scoring with AI that qualifies, routes, and prioritizes inbound leads ...
Client Onboarding Automation for Logistics
Streamline new client intake, document collection, and onboarding sequences with AI-driven...
Common Questions
Our TMS handles a lot of this. Why do we need additional infrastructure?
TMS platforms are transaction systems. They record what happened. Our systems actively work - communicating with customers, managing carrier relationships, and flagging exceptions before they become problems. They layer on top of your TMS, not replace it.
Our business is 24/7. Can AI agents actually handle that?
Yes - and this is one of the strongest use cases for AI in logistics. Agents work 24/7 without overtime. Customer updates, exception alerts, and carrier communication don't stop at 5pm.
What are the benefits of using AI-powered systems in addition to a TMS?
TMS platforms are transaction systems that record what happened, while AI-powered systems actively work by communicating with customers, managing carrier relationships, and flagging exceptions before they become problems. They layer on top of the TMS, not replace it, providing additional capabilities that a standalone TMS cannot.
Can AI agents handle 24/7 operations in logistics?
Yes, AI agents can effectively handle 24/7 operations in logistics. They work around the clock without the need for overtime, ensuring customer updates, exception alerts, and carrier communication continue even when human staff are not available.
How do AI-powered systems complement a Transportation Management System (TMS)?
AI-powered systems complement a TMS by providing additional capabilities beyond just recording transactions. They actively communicate with customers, manage carrier relationships, and identify exceptions before they become problems. This proactive approach layers on top of the TMS, enhancing its functionality.
What are the advantages of using AI agents for 24/7 logistics operations?
The key advantage of using AI agents for 24/7 logistics operations is that they can work around the clock without the need for overtime. This ensures that critical tasks like customer updates, exception alerts, and carrier communication can continue even when human staff are not available, providing uninterrupted service.
How do AI-powered systems differ from a standalone Transportation Management System (TMS)?
While a TMS is a transaction system that records what happened, AI-powered systems actively work to communicate with customers, manage carrier relationships, and identify exceptions before they become problems. These AI-powered systems layer on top of the TMS, providing additional capabilities that a standalone TMS cannot, making them a valuable complement to existing logistics infrastructure.
Ready to see this applied to your logistics firm?
Book a 30-minute strategy call. We'll show you exactly what we'd build.
Book a Strategy CallRelated Frameworks & Solutions
Automated Vendor Management in Logistics
Automate end-to-end vendor management to eliminate manual busywork and focus Operations on high-impact work.
Automated Cash Flow Forecasting in Logistics
Automate cash flow forecasting to eliminate manual errors and free up your finance team to focus on strategic initiatives.
Automated Sales Forecasting in Logistics
Eliminate the hidden costs of manual sales forecasting with AI-powered predictive analytics for Logistics companies.
Automated Sales Call Intelligence in Logistics
Boost Logistics sales productivity 30%+ with AI-powered call analytics and workflow automation.