Revenue & Operational Impact
This opacity costs logistics operators 8-15% of gross margin annually. A 500-truck fleet paying $2.1M monthly in cloud infrastructure can't identify which $180K - $315K is waste versus which is load-dependent. Meanwhile, real operational constraints - driver shortages creating capacity peaks, fuel volatility forcing rapid dispatch recalculations, last-mile complexity triggering expedited freight - demand that infrastructure stay elastic. Cut wrong and on-time delivery rate (OTDR) drops 2-4 percentage points. Cut conservatively and you leave margin on the table.