Revenue & Operational Impact
When security findings aren't triaged within SLA windows, two cascading failures occur: customer-facing incidents breach SOC 2 Type II compliance commitments and trigger contract penalties, while delayed remediation of critical vulnerabilities creates audit friction with enterprise buyers conducting FedRAMP or HIPAA assessments. SaaS companies with slow triage workflows see MTTR spike 40-60% above industry benchmarks, directly correlating to customer churn and NRR compression. A single P1 incident that should resolve in 2 hours but takes 6 hours due to triage delays costs $50K-$200K in lost customer trust and potential SLA breach penalties.