Revenue & Operational Impact
When security findings aren't triaged within SLA windows, two cascading failures occur: customer-facing incidents breach SOC 2 compliance commitments and trigger contract penalties, while delayed remediation of critical vulnerabilities creates audit friction with enterprise buyers conducting FedRAMP or HIPAA assessments. Slow triage stretches MTTR, and stretched MTTR shows up where operators feel it: churn conversations and NRR compression. A P1 incident that should resolve in two hours but takes six because the finding sat in an untriaged queue is not just an engineering problem - it is an SLA breach conversation with your largest customer.